Retail Customer Service Associate

The Retail Customer Service Associate consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities within Total Choice, providing pricing and product information, and recommending appropriate Total Choice products and services. The Retail Customer Service Associate will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Follows instructions of supervisors and assists other team members in performing functions
  • Assists in the training of team members
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needs
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate Total Choice products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in protective wrap, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail center

Retail Counter

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail center merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows Total Choice standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail center
  • Able to operate with minimal supervision
  • Adheres to all Total Choice team member and retail center standards, as outlined in the team member handbook
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all Total Choice employment qualifications in force at time of hiring

Essential Functions

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 70 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Total Choice business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Hours

  • Alternating between 8:00a.m. – 5:00 p.m. AND 9:00 a.m. – 6:00 p.m. during the weekdays of Monday-Friday.

 

Job Category: Customer Service
Job Type: Full Time

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